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Michael O’Leary reacts to Ryanair “mess”

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Ryanair CEO Michael O’Leary has responded to the airline’s mass cancellation of flights with an apology, several days after the issue first reared its head.

The Irish airline is in crisis mode, cancelling dozens of flights a day as it struggles with a backlog of annual leave. Media reports this weekend were dominated by inconvenienced passengers voicing their grievances on social media and in airports.

“While over 98% of our customers will not be affected by these cancellations over the next six weeks, we apologise unreservedly to those customers whose travel will be disrupted, and assure them that we have done our utmost to try to ensure that we can re-accommodate most of them on alternative flights on the same or next day,” said O’Leary today.

Confusion regarding the cause of the cancellations mounted over the weekend, with the Irish Airline Pilots’ Association claiming that 700 pilots have left the airline in the past financial year and that issues surrounding annual leave have been known for some time.

“Ryanair is not short of pilots – we were able to fully crew our peak summer schedule in June, July and August – but we have messed up the allocation of annual leave to pilots in September and October because we are trying to allocate a full year’s leave into a nine-month period from April to December,” O’Leary responded. “This issue will not recur in 2018 as Ryanair goes back onto a 12-month calendar leave year from January 1 to December 31, 2018.

“This is a mess of our own making,” he said. “I apologise sincerely to all our customers for any worry or concern this has caused them over the past weekend. We have only taken this decision to cancel this small proportion of our 2,500 daily flights so that we can provide extra standby cover and protect the punctuality of the 98% of flights that will be unaffected by these cancellations.”

The crisis is expected to cost the airline millions in compensation under European regulations.

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